About The Brand
Are you a "clean" brand?
We start with great ingredients that are safe for your bodily consumption, and you’ll recognize most of them as all-natural. If any of those ingredients *cough*...*water*... require preservatives, we work with our chemists to design a formula that uses minimal preservatives but is still safe. To some that makes us clean, to others not so much. We’re not big on labels, but we are proud of the labels that list our ingredients.
Are you a sustainable brand?
We do our damnedest and we continually challenge ourselves to do better. We package your products in glass, recyclable, or refillable containers depending on the formula and the end-use. Safety first...but make it cute.
Do you test on animals?
Never. The only fur we shave is our own. And technically yours too huh? Well, that got weird quick.
What the heck is a single-blade razor?
Only the closest, smoothest shave ever. A single-blade razor is a metal razor, usually made of stainless steel or brass, featuring a single removable blade. It’s also called a safety razor because it's design includes a bar that keeps the blade directly away from the skin. You’ll see us refer to it as both in our language.
How do I use a single-blade razor?
If you remember only one piece of advice, it’s this: don’t press into your skin like you’re using a plastic razor. That’s a big no-no. It’s weighted to add all the pressure you need to shave. Take it slow over bony areas (like shins & ankle bones) and have patience through the learning curve. Be present - it’s definitely a more thoughtful experience.
Shave at the end of your shower so your skin & hair are soft. Apply SUGARCOAT Moisturizing Shave-to-Gel Milk so your razor glides effortless over your skin. If your skin is particularly sensitive, shave in the direction of hair growth. Keep your skin moisturized between shaves with Featherweight Hydating Body Gloss—it helps to prevent ingrown hairs.
Store your razor in a dry area—bacteria and skin don’t play nicely together. Change your blades after 5-7 uses.
Why is your single-blade razor so expensive?
We engineer and manufacture our single-blade razor in Germany, working with one of only a handful of remaining manufacturers in the world that craft safety razors. Damn this good taste. It’s a small operation, our team is fairly compensated, our materials are expensive, and we don’t shave rabbits. Unlike most razors that come from metal manufacturers who make...well anything metal...we work with craftswomen and men who have been perfecting the safety razor for over 100 years. Fur real. Oh, the design is engineered exactly to our specs to be more gentle on the skin than your average safety razor. We’ve tried getting into specifics but it seems to bore folks. In short, it's effective, it’s amazing, it’s made for your best shave. If you're into specifics, read this blog post.
Can I travel with a safety razor?
A safety razor can only be packed in checked luggage, not carry-ons. *Shakes fist at TSA*
Should I shave with an oil or creme?
Yes to either. But we don't recommend shaving with soap unless you have access to the most luxurious buttery soap ever. If you do, tell us what it is, we love soap! Your razor will perform best when you have a buffer between your skin & the blade. DO NOT skip this part. We really want to say something about lubricating but it’s such a funny word. Ok, here we go - lubricate your skin before shaving people.
Will a safety razor prevent ingrown hairs and razor burn?
Yes it can! Since a single-blade (safety razor) shaves your hair at skin level, there are fewer chances of hair regrowth getting trapped below the epidermis, the surface of the skin. When hair has to struggle through your follicles, it causes irritation of those very follicles, resulting in itchy, inflamed regrowth. Ingrowns occur when that blunt hair gets trapped in the follicle and curls back under the skin. This happens less with a safety razor because it never shaves the hair below the surface of the skin to begin with. The rest is up to you, and it's rooted in skincare - especially for us curly people. Help your skin thrive by exfoliating and moisturizing.
How often should I change the blade?
We recommend that you change your blades every 5-7 shaves. Changing your blade is directly correlated to the issues you experience with your skin, so just as you’d wash your makeup brushes to prevent bacteria-fueled breakouts, you should change your blade to prevent nicks and inflammation of your follicles (i.e. bacteria fueled breakouts on your legs).
TLDR: it's not your legs causing ingrowns, it's your razor.
How long does the razor last and how do I care for it?
Your razor is designed to last for years with proper care.
- Store your razor out of the shower, leaving it exposed to steam and moisture can cause rust.
- Drying your razor after each use, both the handle and the blade. Two seconds to do this really extends the life of your razor.
- Store your razor in a cabinet to prevent moisture and other products from splashing onto it and causing erosion.
If rust develops - use a gentle castile soap, an old soft toothbrush, and gently scrub any rust. You can disassemble it and soak it in warm water for a few minutes before scrubbing if there is a lot of buildup. Dry with a towel and store when done.
If your razor seems to be prone to rust (say you live in a very humid environment) apply a little oil after cleaning, as it prevents corrosion by repelling water.
What happens if I damage my razor?
If a manufacturing defect occurs within 1 year of purchase, the product can be returned for a repair/exchange. Our policy applies to products that have manufacturing defects and does not include behavior that directly or indirectly cause damage such as: misuse (ex: razor blades should be changed frequently and not left in razors for extended periods of time), mishandling, lack of care, environmental conditions, drops, damage from chemical exposure, over-tightening, or abuse.
What happens if my razor head breaks after the warranty period?
Broken razor head? We got you. The screw of the razor is the most fragile part and can be damaged if your razor falls. If you’re outside of our standard 12 month warranty, no need to re-buy the whole razor. We can ship a replacement head to you for only $25. Free shipping! Make sure you hold onto the handle and base plate of the razor. Reach out to firstname.lastname@example.org.
How long will my order take to arrive?
Our standard shipping option is 2-8 business days. Orders can be tracked using the shipping confirmation sent to your email address on file.
Do you ship internationally?
We currently only ship to the U.S. and Canada.
How do I change or update my order?
Once orders are placed we are unable to make changes or updates. If you have a question contact us immediately at email@example.com.
What is your return policy?
We hope you love your purchase as much as we do, but if you're not happy we're here to help. We accept returns within 30 days of the purchase date on all products except e-gift cards. Please email firstname.lastname@example.org with your order number for a return authorization or for any questions and concerns. Please note, we do not credit or refund shipping charges and we are not responsible for returned packages lost or damaged en route, so we suggest using a shipping method that can be tracked. Goods must be received within 7 business days upon return approval and must be returned in original packaging and packed adequately to protect against damage. You can expect to see the funds returned to your account in 5 - 10 business days, depending on the bank.
Are you APPI Compliant
Are you CCPA Compliant?
Are you GDPR Compliant?
Still have questions? We're happy to help! Please email us at email@example.com.
How can I sign up for a recurring subscription?
On each product page, you can select either “add to cart” or “subscribe and save”. To subscribe and receive your item at desired intervals, simply select the “subscribe and save option”. You’ll be billed according to the replenishment cadence you select. We’ll always notify you prior to each billing period. Your OUI the People subscription is completely flexible and can be ended at any time if you wish.
How do I log in to my account?
Click “Account” on the top right of our website and enter your email address and password. This will log you into your account and allow you place orders and make any desired changes to your information and settings. If you’re having trouble accessing your account, please email us at firstname.lastname@example.org so we can help you out.
How do I reset my password?
You can reset your password by heading to the account login page and selecting “Forgot Password”. Just enter the email address associated with your account and we’ll send you a password reset link within a few minutes. If you don’t see it in your inbox, make sure to check your spam or promotions folder.
If you’re still having trouble logging in, please email us at email@example.com.
Can I cancel an order that's processing or in transit?
Unfortunately, it’s not possible to cancel or reroute an order that’s already being processed in our warehouse. We apologize for any inconvenience and appreciate your understanding.
That said, if you’ve placed an order within the last few hours, we may be able to help you out. Just reach out to us as soon as possible at firstname.lastname@example.org and we’ll do our very best to accommodate you.
Will I be charged for cancelling my subscription?
Nope! We won’t charge you for cancelling your subscription, but be sure to cancel your subscription before 11:59 PM EST on the day before your next renewal date to avoid being charged for your next order.
How do I update my shipping address?
First, sign into your account. Head to the Subscriptions & Orders page and click on “Edit” below your current address. Enter your desired shipping address and click “Save” and you’re good to go.
How do I know if I’ve processed my order?
Once you’ve made your desired updates to your next renewal date, your subscription will process at our warehouse on the calendar day that you select, or the next business day if your chosen date is over the weekend. We’ll send you a confirmation email with tracking information as soon as your order ships.
How can I change my account email address?
To change your account email address, just email us at email@example.com and let us know both your old email address and the new email address that you'd like to use. Once we have this information, we'll go ahead and update your information for you.